Return Policy

At Klink711.com, we prioritize customer satisfaction and offer a clear return policy for both retail and wholesale purchases in North America and Europe.

Retail and Sample Purchase Policy

1. Returns: We offer a 7-day no-questions-asked return policy for retail purchases. To initiate a return, contact us via our website, email, or WhatsApp, providing order details and return reasons. Customers are responsible for return shipping costs. Refunds will be processed within 3 business days of receiving the returned items in original condition.
2. Exchanges: We support a 7-day exchange policy for retail purchases. Contact us through our website, email, or WhatsApp with order details and exchange preferences. Customers cover shipping costs for both return and reshipment. Exchanges will be shipped within 3 business days of receiving the returned items.
3. Refunds for Quality Issues: Refunds are available for defective products, items not matching their description, or those with significant flaws. Submit your order details, refund reason, and evidence via email. Upon verification, refunds will be processed within 5-7 business days.

Wholesale Purchase Policy

1. Wholesale Definition: Orders of 10 or more items (single or mixed products) are classified as wholesale purchases.
2. Order Confirmation: Wholesale orders imply that buyers have fully reviewed and confirmed product details, including model, color, style, size, quantity, and price. Payment completion signifies agreement to these terms.
3. Returns and Exchanges: Wholesale purchases do not qualify for no-questions-asked returns or exchanges. For items with significant defects or quality issues, customers may contact us to negotiate solutions, such as partial or full refunds, based on the extent of the issue.

For assistance, reach out via our website, email, or WhatsApp. Thank you for choosing Klink711.com!

Contact Info

Email: service@runjade.com.cn

Support: Monday to Friday 9:00am – 6:00pm